Faults

Faulty Items

If your item is faulty: 

• Contact hello@shoeoftheweek.com.au with your order number and photos of the fault.
• Faults must be manufacturing issues, not normal wear and tear.
• We accept Fault claims within 30 days of the original purchase date.
• You may be eligible for a refund, replacement, or repair under Australian Consumer Law.
• Allow up to 4 business days for assessment.

Signs of wear (not considered faults):

Worn outsoles, scuffed surfaces, stretched items, worn heel tips, missing hardware from use.

Contact Us

Email hello@shoeoftheweek.com.au to start a return or ask questions.

By shopping with SOTW, you agree to these terms. Thank you for your support!