Privacy Policy

This privacy policy applies to all Personal Information collected by Forest Light Pty Ltd (ACN 121 160 389) ("We," "Us," or "Our") via the website located at www.shoeoftheweek.com.au ("Website").

1. What Information Do We Collect?

The type of Personal Information that We collect depends on how you use the Website. The Personal Information We collect may include:

• (a) your full name;
• (b) contact details, including residential and postal address;
• (c) telephone numbers (home, work, and mobile); and
• (d) your email address.

2. Types of Information

The Privacy Act 1998 (Cth) defines two main categories of information:

• (a) Personal Information
  Personal Information refers to any information or opinion about an identified individual or one who is reasonably identifiable, whether recorded or not, and whether true or false. If your identity is not disclosed or ascertainable, it will not be classified as "Personal Information."

• (b) Sensitive Information
  Sensitive Information includes data related to your racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information. Sensitive Information is used only for:

  • (i) the primary purpose it was collected for;
  • (ii) a related secondary purpose;
  • (iii) with your consent or as required by law.

3. How Do We Collect Your Personal Information?

We may collect Personal Information when you provide it directly through the Website or related app. Additionally:

• (a) Cookies may be used to enhance your Website experience, but these generally do not allow for personal identification.
• (b) In some cases, Personal Information may be provided by third parties. We will take reasonable steps to inform you of such cases.

4. Purpose of Collection

We collect Personal Information to:

• (a) Provide the best service experience on the Website and communicate updates on Our business.
• (b) Use your personal information for business-related purposes, such as:
  • (i) fulfilling product orders;
  • (ii) answering your queries;
  • (iii) creating orders, invoices, and receipts;
  • (iv) sharing your information with third-party couriers and service providers;
  • (v) complying with legal or regulatory obligations.
• (c) Provide direct marketing material related to our products, with an easy opt-out option for future communications.

5. Use and Disclosure of Your Personal Information

You consent to:

• (a) Your Personal Information being shared with third parties (such as couriers). We ensure these parties keep your information secure.
• (b) Disclosure under the following conditions:
  • (i) it is for the original purpose;
  • (ii) required by law;
  • (iii) with your explicit consent;
  • (iv) permitted under this policy or the Website’s Terms and Conditions.

We will not sell or use your personal information for purposes unrelated to the delivery of our products.

6. Handling Payments

We use payment processing services to manage transactions securely. We only share necessary details to complete the transaction.

7. Cookies and Other Technologies

We collect data using cookies and similar technologies to:

• (a) Improve website functionality and user experience.
• (b) Measure marketing effectiveness and tailor advertisements.

8. Links to External Websites

Links to external websites are not covered by this policy. This privacy statement applies only to our Website.

9. Security, Access, and Correction

• (a) We take reasonable measures to protect your Personal Information from unauthorized access or misuse. If no longer needed, it will be destroyed or de-identified.
• (b) The Australian Privacy Principles (APP) allow you to:
  • (i) access Personal Information We hold about you;
  • (ii) request corrections to inaccurate information.
• (c) To request access, please contact Us in writing.

10. Complaint Procedure

• (a) If you have privacy concerns, please contact Us.
• (b) Our Privacy Officer will review complaints. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

11. Overseas Transfer

Your Personal Information will not be transferred outside Australia unless you request it. In such cases, the overseas recipient may not be bound by the Australian Privacy Principles (APP), and We are not liable for any misuse.

12. GDPR

The European Union General Data Protection Regulation (GDPR) may provide additional protection for individuals located in Europe. However, our Website does not specifically target EU customers, and the GDPR does not apply.

13. Contact Us

For any queries, requests, or complaints related to privacy, please contact Us at hello@shoeoftheweek.com.au.

Dated: 01/10/2024