Returns

Change of Mind Returns

You can return full-price items for a refund or credit note if:

  • You email hello@shoeoftheweek.com.au within 14 days of receiving your order.
  • Shoes are unused and in their original condition (no creases or wear).
  • Original packaging, including tissue paper, is intact.
  • Items are not on sale, discounted, part of a promotion, or bundled.
  • Shoes are returned within 30 days of the original purchase date.

 

 Sale items / Bundles

  • No refunds on sale, discounted, clearance, Promotions or bundled items.
  • Store Credit and Size exchange is accepted.

Promotions 

  • No refunds on sale, discounted, clearance, Promotions or bundled items.
  • No refunds, Store credit or exchange is accepted.
  • Example promotions, but not limited to: “Buy one, get the 2nd half price,” “Buy 3, pay for 2,” or 50% off storewide. "Spend $ and get One Free"

 

Important:

  • Return shipping is your responsibility.
  • A 20% restocking fee applies to all returns.
  • Shipping costs are non-refundable.

 

Size Exchanges

If you need a different size: 

  • Email hello@shoeoftheweek.com.au within 14 days.
  • Shoes are unused and in their original condition (no creases or wear).
  • Original packaging, including tissue paper, is intact.
  • Returned within 30 days of order.
  • 20% restocking fee applies.
  • You’ll receive store credit to log in and purchase your new size
  • Postage for the replacement pair is at your cost.

 

How to Return

  • Pack shoes securely in original SOTW packaging.
  • Email hello@shoeoftheweek.com.au to get return instructions.
  • Attach the return label and check all details are correct.
  • Allow 3–7 business days for processing once received.
  • All returns and exchanges remain the responsibility of the purchaser until received by SOTW.

Important: Returns sent without original packaging may be refused.

 

Order Cancellations or Amendments

  • Orders that have been fulfilled and waiting to ship can be cancelled with a 20% restocking fee.
  • Shipping charges are non-refundable.

 

Returned orders due to incorrect address

  • Orders that are returned to stock will incur a 20% restocking fee.
  • Orders that need to be re shipped will be charged standard shipping rate

Restocking fee

All exchange and return orders incur a 20% restocking fee. This fee helps cover transaction and warehouse processing costs.