Returns

Change of Mind Returns

You can return full-price items for a refund or credit note if:

  • You email hello@shoeoftheweek.com.au within 14 days of receiving your order.
  • Shoes are unused and in their original condition (no creases or wear).
  • Original packaging, including tissue paper, is intact.
  • Items are not on sale, discounted, part of a promotion, or bundled.
  • Shoes are returned within 30 days of the original purchase date.

 

Refund Processing Times: Once your return is approved, refunds are returned to your original payment method. Please allow:

Credit/debit card: Up to 10 business days to appear on your statement.

PayPal: Up to 5 business days to your PayPal account.

After pay: Returns or refunds will be processed and After pay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via After pay. Allow 10 days processing time

We're unable to redirect refunds to a different payment method. If you haven't received your refund after the above timeframe, please contact us via email at hello@shoeoftheweek.com.au

 

 Sale items / Bundles

  • No refunds on sale, discounted, clearance, Promotions or bundled items.
  • Store Credit and Size exchange is accepted.

 

Promotions 

  • No refunds on sale, discounted, clearance, Promotions or bundled items.
  • No refunds.
  • Store credit or exchange is accepted.
  • Example promotions, but not limited to: “Buy one, get the 2nd half price,” “Buy 3, pay for 2,” or 50% off storewide. "Spend $ and get One Free"

 

Important:

  • Return shipping is your responsibility.
  • A 20% restocking fee applies to all returns.
  • Shipping costs are non-refundable.

 

Size Exchanges

If you need a different size: 

  • Email hello@shoeoftheweek.com.au within 14 days.
  • Shoes are unused and in their original condition (no creases or wear).
  • Original packaging, including tissue paper, is intact.
  • Returned within 30 days of order.
  • 20% restocking fee applies.
  • You’ll receive store credit to log in and purchase your new size
  • Postage for the replacement pair is at your cost.

 

How to Return

  • Pack shoes securely in original SOTW packaging.
  • Email hello@shoeoftheweek.com.au to get return instructions.
  • Attach the return label and check all details are correct.
  • Allow 3–7 business days for processing once received.
  • All returns and exchanges remain the responsibility of the purchaser until received by SOTW.

Important: Returns sent without original packaging may be refused.

 

Order Cancellations or Amendments

  • Orders that have been fulfilled and waiting to ship can be cancelled with a 20% restocking fee.
  • Shipping charges are non-refundable.

 

Returned orders due to incorrect address

  • Orders that are returned to stock will incur a 20% restocking fee.
  • Orders that need to be re shipped will be charged standard shipping rate


Restocking fee

All exchange and return orders incur a 20% restocking fee. This fee helps cover transaction and warehouse processing costs.