Inniu Catwalk Polly MaryJane Shoe Bundle

Our size guide serves as a general guideline to sizing, and the measurements provided are to give you an approximate idea of what size you will be in The Shoe Of The Week against your own measurements. Our styles vary in size and fit, so each style will have different measurements. We provide sizing information in each product description, but if you have questions about specific style measurements, you can always reach out to our Customer Care team if you have any questions. 

Introducing Polly, an elegant square toe ballet. These ballet flats are designed to be a staple in your everyday wardrobe, combining chic flair with easy comfort. The removable ankle strap allows for versatile styling options

• Ballet flat
• Removable ankle strap
• Low cut top line with squared toe
• Decorative buckle design
• Patent finish
• Premium materials
• Flat flexible outsole

• PETA approved VEGAN

All SOTW delivery bags are compostable, additionally all stuffing , paper wrap and card inserts are made from recycled materials and are all curb side recyclable

Shipping Details

Your order will be processed within 24 hours provided:

• The item(s) you selected are in stock
• The delivery address is verified
• Payment has been approved and received

Please note that:

• High order volumes during busy sale periods may cause processing delays.
• We do not dispatch orders on weekends or Victorian Public Holidays.
• Once your parcel leaves our warehouse, it is out of our control.
• Shoe Of The Week will not be liable for delays caused by postal carriers.
• Delivery delays may occur due to holiday seasons, public holidays, or extreme weather.
• Shoe Of The Week does not guarantee a specific date for delivery.

Please ensure that your shipping information and all sizes are correct before finalizing your order. If your package is returned to us because of inaccurate or incomplete shipping details, you may be responsible for additional postage costs. We appreciate your attention to these details to ensure a smooth delivery process.

Shipping Cost

Enjoy FREE Standard Shipping on all Metro orders over $150.00.

For orders under $150.00:

• Standard Shipping: $9.95 – Please allow 2-7 business days for delivery to metropolitan areas.
• Express Shipping: $18.95 (up to 2 items) – Expect delivery within 1-5 business days to metropolitan areas.
• International Shipping: Currently we are not shipping outside of Australia.

Please note that delivery times to WA, NT, and FNQ may be longer.

Returns & Exchanges Policy

At Shoe of the Week (SOTW), your satisfaction is our priority. If your purchase isn’t exactly what you expected, we offer flexible return options for Australian customers to help you find the perfect fit.

Please ensure your return aligns with our policy before initiating the process.

 Change of Mind Returns

We offer returns for change of mind, provided the following conditions are met:

1. You initiate your return by emailing hello@shoeoftheweek.com.au within 30 days of receiving your order.
2. The shoes are in their original, unused condition with no damage or creases from try-ons or wear.
3. The original packaging, including tissue paper, is intact and in good condition.
4. The item is not marked as "Clearance" or "Sale."
5. Bundles cannot be returned or exchanged for change of mind

Once we receive your return, we’ll assess whether it meets these criteria. Please note that delivery costs are non-refundable for change-of-mind returns.

Faulty Item Returns

If you receive a faulty item, we’re committed to resolving the issue in line with Australian Consumer Law. You’re entitled to a refund, repair, or replacement if the product fails to meet acceptable quality standards (unless the fault is due to misuse or general wear and tear).

If your order has a manufacturing fault, please contact hello@shoeoftheweek.com.au 

With your order number and photos of the fault.

Shipping charges are non-refundable, but Faulty exchanges will be sent at no additional cost’

Return Process

1. Pack the shoes securely in the original SOTW packaging (including tissue paper) and ship them using an SOTW postal satchel.
2. Email hello@shoeoftheweek.com.au to initiate your return and receive instructions.
3. We will email a return address label with order Number reference to attach to the SOTW satchel.
4. Ensure all your details are correct on the return label, as we cannot process the return unless we have correct details
5. Once your return is received, please allow 3–7 business days for processing.
6. Restocking Fee: Returns and exchanges for change of mind are charged a restocking fee of 20%
7. Shipping charges are non-refundable, however exchanges due to faulty item will not be charged shipping cost.

Important Information

• Store Credits: Issued for the item’s value (excluding shipping). Credits are non-transferable and do not expire.
• Return Packaging: Returns must be shipped in original SOTW packaging to prevent damage. Returns sent without original packaging will be denied.
• Responsibility: The returns cost is the customer's responsibility unless the product is faulty.  We are not liable for lost or stolen returns.
• Fraudulent Claims: False claims of faulty items or incorrect orders will result in denial of the return and may incur additional fees.

Order Cancellations

·         This refers to orders that have placed and waiting for dispatch.

• Restocking Fee: Cancelled orders will incur a 20% restocking fee. This fee helps cover transaction and warehouse costs.
• Shipping charges are non-refundable

Contact Us

To initiate a return or for any questions, please email us at hello@shoeoftheweek.com.au.

By shopping with SOTW, you agree to these terms. Thank you for your understanding and support!