Inniu Catwalk Chicago Block Heels Vanilla Pearl

Hey Shoe Lover! This style runs small. While our sizing typically follows standard EU grading, this particular style fits more like a US fit. 

Make a glitzy statement with the Chicago high-heeled sandals, versatile and comfortable. Their diamanté  encrusted straps and sensible mid-block heel elevate any outfit, making them perfect for both special occasions. Inject some fun into your wardrobe with the Chicago heel.

• Heel height 5cm
• Pocket back design
• Diamanté encrusted straps
• Adjustable ankle strap
• Mid- block heel
  

• PETA approved VEGAN

All SOTW delivery bags are compostable, additionally all stuffing , paper wrap and card inserts are made from recycled materials and are all curb side recyclable

Shipping Details

Your order will be processed within 24 hours provided:

• The item(s) you selected are in stock
• The delivery address is verified
• Payment has been approved and received

Please note that:

• High order volumes during busy sale periods may cause processing delays.
• We do not dispatch orders on weekends or Victorian Public Holidays.
• Once your parcel leaves our warehouse, it is out of our control.
• Shoe Of The Week will not be liable for delays caused by postal carriers.
• Delivery delays may occur due to holiday seasons, public holidays, or extreme weather.
• Shoe Of The Week does not guarantee a specific date for delivery.

Please ensure that your shipping information and all sizes are correct before finalizing your order. If your package is returned to us because of inaccurate or incomplete shipping details, you may be responsible for additional postage costs. We appreciate your attention to these details to ensure a smooth delivery process.

Shipping Cost

Enjoy FREE Standard Shipping on all Metro orders over $150.00.

For orders under $150.00:

• Standard Shipping: $9.95 – Please allow 2-7 business days for delivery Australia wide.
• Express Shipping Metro orders only : $18.95 (up to 2 items) – Expect delivery within 1-5 business days to metropolitan areas.
• International Shipping: Currently we are not shipping outside of Australia.

Please note that delivery times to WA, NT, and FNQ may be longer.

Returns & Exchanges Policy

At Shoe of the Week (SOTW), your satisfaction is our priority. If your purchase isn’t exactly what you expected, we offer return options for Australian customers to help you find the perfect fit.

Please ensure your return aligns with our policy before initiating the process.

Change of Mind Returns

We offer refunds refunds on full priced items for change of mind, provided the following conditions are met:

1. You initiate your return by emailing hello@shoeoftheweek.com.au within 14 days of receiving your order.
2. The shoes are in their original, unused condition with no damage or creases from try-ons or wear.
3. The original packaging, including tissue paper, is intact and in good condition.
4. The item is not reduced in price, discounted, included in 2nd get 50% off promotion, marked as "Clearance" or "Sale."
5. Bundles cannot be returned or exchanged for change of mind.
6. The shoes must be returned within 30 days of the initial order date.
7. The returns cost is the customer's responsibility unless the product is faulty.  All returns and exchanges remain the responsibility of the purchaser until received by SOTW.
8. A restocking fee of 20% applies

Once we receive your return, we’ll assess whether it meets these criteria. Please note that delivery costs are non-refundable for change-of-mind returns.

Exchange for size

We understand that buying shoes online can be tricky to get the right fit, we accept returns for all items provided the following conditions are met:

1. You initiate your return by emailing hello@shoeoftheweek.com.au within 14 days of receiving your order.
2. The shoes are in their original, unused condition with no damage or creases from try-ons or wear.
3. The original packaging, including tissue paper, is intact and in good condition.
4. The shoes must be returned within 30 days of the initial order date
5. The returns cost is the customer's responsibility unless the product is faulty.  All returns and exchanges remain the responsibility of the purchaser until received by SOTW.
6. A restocking fee of 20% applies.
7. A store credit will be provided.
8. No refunds for sale items or promotions

Return Process

1. Pack the shoes securely in the original SOTW packaging (including tissue paper) and ship them using an SOTW postal satchel.
2. Email hello@shoeoftheweek.com.au to initiate your return and receive instructions.
3. Attach return label to SOTW bag. 
4. Ensure all your details are correct on the return label, as we cannot process the return unless we have correct details
5. Once your return is received, please allow 3–7 business days for processing.
6. Restocking Fee: Returns and exchanges for change of mind are charged a restocking fee of 20%

Important Information

• Store Credits: Issued for the item’s value (excluding shipping). Credits are non-transferable and do not expire.
• Return Packaging: Returns must be shipped in original SOTW packaging to prevent damage. Returns sent without original packaging will be denied.
• Responsibility: The returns cost is the customer's responsibility unless the product is faulty.  All returns and exchanges remain the responsibility of the purchaser until received by SOTW.
• Fraudulent Claims: False claims of faulty items or incorrect orders will result in denial of the return and may incur additional fees.

Faulty Item Returns

If you receive a faulty item, we’re committed to resolving the issue in line with Australian Consumer Law. You’re entitled to a refund, repair, or replacement if the product fails to meet acceptable quality standards (unless the fault is due to misuse or general wear and tear).

Some Common signs of Wear & Tear:

• Worn or marked outsoles
• Stretched items
• Heel tips worn
• Scuffed and scraped
• Missing hardware on worn shoes

If your order has a manufacturing fault, please contact hello@shoeoftheweek.com.au  With your order number and photos of the fault, including photos of all sides of the upper and outsole.

We accept returns for faulty items within a reasonable timeframe and after assessment by one of our experts. Please allow up to 2 working days for your return to be reviewed.

Order Cancellations

This refers to orders that have placed and waiting for dispatch.

• Restocking Fee: Cancelled orders will incur a 20% restocking fee.  This fee helps cover transaction and warehouse costs. Shipping charges are non-refundable.

Return to Sender

If an order is returned to sender, a shipping fee of $9.95 will be required to re-ship and a 20% restocking fee will apply if the item is to be returned to stock. 

Promotions

2nd Pair half price terms and conditions: Full Price styles only, unless clearly specified that sale items are included. Price adjusted at check out. The pair of equal or lower value will receive the 50% discount. Not to be used in conjunction with any other offer. Items cannot be returned

No refunds on Sale items/ Discounts/ Clearance

Items purchased on sale or as part of a promotion are not eligible for change-of-mind returns. Examples of promotions are; but not limited to: Buy one - get 2nd pair half price, Buy 3 - only pay for 2, 50% off store wide.

Contact Us

To initiate a return or for any questions, please email us at hello@shoeoftheweek.com.au.

By shopping with SOTW, you agree to these terms. Thank you for your understanding and support!